Inmarsat Maritime, a Viasat company, has secured an agreement with Hapag-Lloyd to roll out its NexusWave connectivity service across the shipping line’s global fleet.
Hapag-Lloyd, an Inmarsat customer for almost 25 years, began evaluating NexusWave in 2024 as part of its broader digitalisation roadmap and Strategy 2030 ambitions.
The line was seeking a future-proof connectivity platform capable of supporting increasingly data-driven operations, improved crew welfare, and seamless integration of business-critical applications across its fleet.
During the trial phase, crew feedback highlighted the service’s ability to deliver a consistent “home-like” internet experience with steady global availability.
Beyond crew connectivity, the evaluation examined operational continuity, application performance, cybersecurity resilience, and the platform’s capacity to support Hapag-Lloyd’s evolving digital ecosystem at sea.
NexusWave bonds Ka-band, LEO, LTE and L-band networks to provide high-speed, fully managed, secure-by-design connectivity with unlimited data, supporting real-time collaboration, remote IT management, data-intensive applications and vessel performance monitoring across the fleet.
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The agreement includes Inmarsat’s Premium Care Programme, providing round-the-clock technical assistance and access to maintenance and warranty services across more than 80 ports worldwide.
Inmarsat says the deployment will support Hapag-Lloyd’s Strategy 2030 by enabling more connected, data-driven and operationally efficient vessels, with knock-on benefits for customer service, sustainability goals and digital transformation as the line looks to consolidate its position among the top five global container carriers.
Donya Amer, CIO and CHRO, Hapag-Lloyd, said: “NexusWave provides us with a secure, resilient and scalable platform that supports our long-term digitalisation ambitions while improving the onboard experience for our crews. The fully managed approach allows our teams to remain focused on delivering value to our customers while leveraging advanced technologies and data more effectively across the business.”
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Gert-Jan Panken, Vice President and General Manager, Inmarsat Maritime, said: “Hapag-Lloyd’s decision to move forward with NexusWave reflects a broader shift taking place in the maritime industry where connectivity is increasingly recognised as strategic business infrastructure.
“Customers are looking for secure, resilient and fully managed platforms that can support operational transformation, digital innovation and evolving sustainability goals at a global scale. We are proud to continue supporting Hapag-Lloyd on that journey through a long-term partnership focused on delivering measurable operational and business outcomes.”
For more information:
Inmarsat Maritime – https://www.inmarsat.com/
